ABOUT ANDREA
Facilitator, Speaker and Human-centred Learning Professional
My work has always centred around people: how we communicate, learn, respond to challenge and relate to one another.
My professional background began in the UK in leadership, training and customer experience, including senior roles with British Airways. My work included learning and development, behavioural management, recruitment, communication and customer experience, often within complex, fast-moving environments.
Over the years, my work has expanded across corporate, educational and community settings in both the UK and Canada, with a growing focus on emotional wellbeing, neurodiversity, communication and human-centred approaches to learning and support.
Today, my work through Mandalia House brings these areas of experience together.
Areas of Practice
- Communication and emotional intelligence
- Neurodiversity-informed support
- Emotional wellbeing and regulation
- Mindfulness, grounding and nervous system awareness
- Creative and sensory approaches to engagement
- Reflective and human-centred support
- Facilitation, workshops and group learning
At the heart of Mandalia House is the belief that people process, learn and respond differently. Some people need practical strategies. Others benefit from reflection, creativity, sensory approaches or simply space to pause and reconnect.
Whether I am working with an individual, a group or a wider organisation, my approach remains practical, human-centred and adaptable. The aim is to help people feel understood and better equipped to move forward in ways that are realistic, meaningful and sustainable.
Experience and Training
My professional experience spans leadership, learning and development, communication, facilitation, customer experience, emotional wellbeing and neurodiversity, alongside specialist training in human-centred and mind-body approaches. My work has developed across both the UK and Canada.
Leadership, Communication & Facilitation
- Corporate Training Manager
- Learning and Development
- Behavioural and Motivational Training
- Public Speaking and Workshop Facilitation
- Conflict Resolution and Assertiveness Training
- Emotional Intelligence and Communication
- Change Management and Team Dynamics
- Customer Experience and Service Excellence
- Workshop Design and Facilitation
- School Specialist for Neurodiversity
- Youth Mental Wellbeing Practitioner
- ADHD Support for Youth and Adults
- Understanding Autism, ADHD and Child Development (Level 3)
- Pathological Demand Avoidance (PDA) Awareness
- Dyslexia and Dyspraxia Training
- Counselling and Psychotherapy Training (Level 4)
- Mental Health First Aid
- Mindfulness Master Practitioner
- Reflection Therapy
- Deep Release Point Therapy
- Vocal Resonance Therapy
Ways of Working
Andrea works with individuals, groups, schools and organisations across the UK and Canada and internationally, with work delivered in person, online or by arrangement.
Work may include one-to-one support, consultancy, facilitation, workshops, speaking engagements and longer-term partnerships, depending on the needs and context of the individual or organisation.
Start a Conversation
If you would like to discuss a particular area of support or a wider project, please get in touch to arrange an initial conversation.
Mandalia House is owned and operated by Andrea Lines.
Mandalia House is owned and operated by Andrea Lines.